ANALYSIS
The role of business owners is to guide the company through the process of continuous improvement and profitability. Many owners think that operational activities are a waste of time in their business. However, it is very important to take the time to evaluate both operational processes and what is being done and verify that it is in line with your objectives. A Business Check-up is a necessary step to identify what you need to do to improve your business and, most importantly, to enable you to assess the current state of your business. Business Check-up can also be seen as a benchmarking tool used in the process of creating a strategic roadmap that companies need to develop to increase their success and profitability. Therefore, the current situation of the company is revealed with the information obtained such as where your company is in the market, what you are doing right and what you are doing wrong, whether you are able to compete with your competitors, and the financial status of your company. In the light of this information; a business plan is created that you can use to manage your company better and follow your business better. As YÖNDES, as a result of the analysis we will make with the Business Check-Up® checklist we have developed, we reveal the current status of your company and we create an action plan that will lead you to a sustainable management and follow-up system in terms of your processes and the status of your company that need to be improved as a result of the determination made.
Thanks to this program;
Your current managerial and operational practices will be evaluated with an impartial eye and reported to senior management
Your areas for improvement will be identified
Suggestions will be made about your areas for improvement
Insights into the efficiency of your applications
Cost-cutting proposals will be presented
Method
Our expert consultants conduct mutual interviews with the officials who carry out managerial and operational activities in your company and evaluate your activities through a checklist. The findings and suggestions for improvement are presented to you in a report.
Stages and Duration:
The implementation consists of three stages.
1) Implementation of the YÖNDES Business Check-Up Program in the field (determined by mutual negotiations in line with the volume of the company)
2) Preparation of identification and recommendation report (1 day)
3) Presentation of the report of findings and recommendations (Half day)
Scope:
Within the scope of the YÖNDES BUSINESS CHECK-UP program, your company’s current activities are examined on the basis of the following activity headings.
Your human resources activities are evaluated and presented in a report within the scope of the models, current best practices and legal regulations we have acquired within the scope of our experience of more than 20 years;
Your current human resources practices will be evaluated with an impartial eye and reported to senior management Your areas for improvement will be identified You will get suggestions on areas for improvement You will be able to learn about the efficiency of your applications You will be able to evaluate your human resources practices in quality management system and labor law norms You will be able to obtain cost reduction recommendations
Method
Our consultants, who are experts in the field of human resources, conduct interviews with the officials who carry out human resources activities in your company and evaluate your human resources activities through a checklist. The findings and suggestions for improving your human resources systems are presented to you in a report.
Stages and Duration:
The implementation consists of three stages.
1) Implementation of YÖNDES I.K. CHECK-UP Program in the field (determined by mutual negotiations in line with the volume of the company)
2) Preparation of identification and recommendation report (1 day)
3) Presentation of the report of findings and recommendations (Half day)
Scope:
Within the scope of the YÖNDES HR CHECK-UP program, your company’s current human resources activities are examined on the basis of the following modules.
Human Resources Management System
Alignment of human resources policy and corporate values
Assessments for the integration of human resources systems
Review of personnel regulations
Findings related to organization charts
Recruitment and Placement System
Human resources needs plan
Position-based technical qualification and competency definitions
Job application follow-up process
Job application evaluation process
Suggestion and Reward System
System-related procedure evaluation
Evaluation of practical examples
Measurement and Evaluation System
Evaluations on employee satisfaction survey
Evaluations of the activities carried out after the survey
Education System
Training plans
Orientation trainings
Training needs assessment studies
Training implementation studies
Training evaluation studies
Performance Management System
Goal setting systematics
Target tracking system
Target assessment systematics
Compliance with legal requirements
Job Evaluation and Remuneration System
Evaluations on job evaluation practices
Evaluations on the remuneration system
Career Management System
Career maps
Practical considerations
Norm Staff System
General evaluations on the norm staffing system
Evaluations on the analyses that constitute input for norm staffing studies
Personnel Personal Transactions System
Job descriptions
Labor contracts
Personnel files
Scorecard, overtime work tracking
Annual-social leave follow-up
Disciplinary board practices
Employment contract termination practices
Evaluation of personnel transactions within the framework of Labor Law and regulations
Compliance with legal reporting requirements
Principal-subcontractor relations
Incentives for Employment
Findings and recommendations on incentive practices for employment
The aim of the sector analysis is to create an evaluation report for the relevant sector through workshops and surveys to be attended by the companies in the relevant sector, sectoral research, sectoral SWOT analysis. The sector analysis study aims to identify the resources and constraints of the sector, analyze the current situation in production and trade and related processes, identify operational problems and their sources, identify the strengths and weaknesses, the vision of the sector, strategic goals and action proposals to achieve these goals. With the strategic plan to be created in line with this goal, it is aimed to mobilize the relevant sector potential and to develop cooperation mechanisms for joint activities.
Methodology:
The following methods are used to collect the data required for the preparation of the report for sector analysis.
Stages:
The application consists of five phases.
1) Current situation assessment
2) Organization of search meetings and workshops
3) Conducting a survey with mutual interviews
4) Conducting research and resource analysis studies
5) Preparation of sector analysis report
Scope:
The elements covered within the scope of the sector analysis are summarized below.
Assessments on the current situation of the sector in Turkey and the world
SWOT analysis evaluations related to the sector
Evaluations on the data obtained from the participating companies
Problems for the sector
Suggestions for solving the problems
Short, medium and long term strategies and roadmap
We carry out our Training Needs Analysis studies within the following scope;
The number of days the Training Needs Analysis will take will vary depending on the scale and complexity of the organization and the size of the target audience. The detailed plan and schedule of the relevant process will be determined at the kick-off meeting.
Although there are various approaches to the definition of customer satisfaction in the marketing literature, there are two predominant views that satisfaction is either an outcome or a process. Some studies argue that satisfaction is a result of consumption experience or product acquisition. On the other hand, the other side argues that consumer satisfaction is an evaluation process that includes product acquisition or consumption experience.Customer satisfaction is one of the most important strategic issues of recent years. Customer satisfaction is positively correlated with customer loyalty and with an effective management process, it can create results such as profitability and market share increase. Therefore, under increasing competition conditions, the customer has become the starting point in every field. Customer-oriented thinking is an important step in creating customer satisfaction. In this way, organizations can gain superiority and make a difference.
In an intensely competitive and dynamic market environment, customer satisfaction constitutes the focal point of marketing activities in accordance with the contemporary marketing approach. Making and implementing decisions in line with customer satisfaction is only possible by having information about customer behavior. Price is of great importance in terms of both the perception of marketing activities and the customer’s ability to get the most benefit from his/her limited budget.
The method of measuring and evaluating customer satisfaction is as important as the concept itself. In this context, it is necessary to evaluate the current customer profile, product/service diversity, presentation method, marketing arguments used and prepare the right set of questions and evaluations. An impartial and ethical application and evaluation of the results and an action plan that will ensure sustainable customer satisfaction for the business should also be created, implemented and the results should be effectively monitored.
EMPLOYEE SATISFACTION ANALYSIS
Today, employee satisfaction is as important as customer satisfaction. Because the quality of the product or service offered to the customer by an enterprise is directly proportional to the added value created by the employees.
Employee satisfaction surveys are surveys conducted to question the status of the relationship between the employee and the workplace in many areas such as the tasks carried out by each company personnel, their loyalty to the company, their harmony with their colleagues, working conditions, wage satisfaction, internal and external communication, understanding of career and development opportunities in the company.
If we look at the benefits of conducting employee satisfaction research;
Various analyzes and comparisons can be made according to demographic structure
Measuring employees’ attitudes and perspectives about the company
Learn about the company’s strengths and areas for improvement
Identify in detail what needs to be done for the development of the company and employees
Determining the motivation levels of employees
Measuring the effectiveness of human resources practices
Obtaining opinions on working conditions and management style
Identify opportunities for needed improvement
Identifying employees’ interest in change
Determining the degree of satisfaction and loyalty of employees to the organization
We may also have more additions to the items above. However, the most important thing is to identify the areas that need to be improved with this research and to determine the projects and activities to be carried out in these areas. When the identified projects and activities are put into practice and satisfaction surveys are repeated periodically, it will be possible to see the development.
However, the most important factor to be considered in such research is the phenomenon of impartiality and confidentiality. It is at least as important as the research itself that businesses prepare this environment and method so that employees can communicate their thoughts objectively.