Alpay ONKARDEŞLER
General Manager [email protected]
Born in 1968, Alpay ONKARDEŞLER graduated from Anadolu University, Faculty of Economics and Administrative Sciences, Department of Business Administration in 1992. After his graduation, he worked as Sales and Purchasing Manager at Izkum Pharmaceutical Warehouse, Assistant Accounting and Personnel Manager, Quality and Human Resources Manager and Assistant General Manager at EDAK Pharmacists Cooperative. Since 2013, he has been working as the partner and General Manager of YÖNDES Management Consultancy.
During his career, he gained experience in working as a Project Coordinator in important projects across the country in the field of process and innovation management with leading experts in their fields. In 1996, he led the management systems efforts at EDAK Pharmacists Cooperative, which was the first cooperative in Turkey to receive the ISO 9001 Quality Management System certification. In 2000, he worked on the establishment and activation of the Human Resources Department at EDAK and implemented modern human resources practices.
Between 2000 and 2002, under the consultancy of Prof. Dr. İbrahim Kavrakoğlu, he took part in the project of transition of pharmacist cooperatives to total quality. In 2005-2006, he served as the Project Leader in Turkey in the project of uniformization and improvement of business processes and transition of all structures to the ERP system under the consultancy of Prof. Dr. Arman KIRIM, covering 25 organizations of other pharmacist cooperatives operating in Turkey, and created innovation-based business models.
Since 2013, Alpay ONKARDEŞLER has started management consultancy activities and has carried out consultancy projects in many sectors such as energy, customs consultancy, logistics, industrial automation, informatics, food.
He has achieved significant improvements in areas such as market share, profitability, productivity and growth of organizations by acting with the philosophy of “Continuous Innovation”, which he sees as the most fundamental key to sustainable development, competitiveness and quality service understanding in his work as a senior manager and management consultant for 20 years within the scope of Project Management, Strategic Planning, Process Management, Human Resources, Corporate Governance, Supply Chain Management, Restructuring, Quality Management and Business Development.
Alpay ONKARDEŞLER is a founding member and Audit Board Member of Aegean Management Consultants Association.
Hakan BARTIN
Management Consultant [email protected]
Born in 1968, Hakan BARTIN graduated from Istanbul Technical University, Faculty of Engineering, Department of Metallurgical Engineering.
During his career in various sectors, he worked at KALIBRE BORU SAN. VE TİC. A.Ş., ÖZGÜN KABLO LTD. ŞTİ., TEKFEN ENDÜSTRİ VE TİC. A.Ş., AKDAĞ MAKİNE A.Ş., TEKNİK PLASTİK AMBALAJ SAN. Ve TİC. A.Ş. and ETA ELEKTRİK TELEKOMÜNİKASYON TAAHHÜT OTOMOTİV TİC. VE SAN. A.Ş. He worked in Quality Assurance / Quality Control / Management departments, as well as in Purchasing, Production, Production Planning and R&D departments. In addition, he actively participated in the establishment and management of ISO 9001 Quality, ISO 14001 Environment, OHSAS 18001 Occupational Health and Safety and HACCP / ISO 22000 Food Safety Management Systems during his career.
Hakan BARTIN has been ISO 9001, ISO 14001 and OHSAS 18001 Lead Auditor and Lead Auditor Trainer since 2003. He is also a trainer and expert in Food Safety Management Systems such as GLOBALGAP, BRC, IFS and ISO 22000. Since 2003, Hakan BARTIN has been working as a consultant and trainer at YÖNDES and is also a Class A Occupational Safety Specialist.
M.Ismail CARAN
Management Consultant [email protected]
Born in 1957, Mehmet İsmail CARAN graduated from the Civil Engineering Department of the Turkish Military Academy. He completed his master’s degree at Dokuz Eylül University Institute of Health Sciences, Department of Quality in Health (USA) in 2011.
İsmail CARAN is the lead auditor for ISO 9001, ISO 14001, OHSAS 18001, ISO 27001, ISO 15189, ISO 13485 systems, in addition to his consultancy projects.
In addition to nearly 10 years of audits in various sectors, CARAN, which has carried out system management audits that provide added value in 44 various branches and general hospitals in the health sector, continues these audits to private / public organizations in other sectors, especially in the health sector, especially on the basis of Occupational Health and Safety.
CARAN, whose special interest is “FMEA Methodology and Applications in Risk Management” under the title of Risk Management, has provided trainings on risk assessments in all areas. Starting in 2010, during her master’s degree program in Patient and Employee Safety at DEU Department of Health Quality, under the leadership of Assoc. Prof. Dr. Şeyda Seren İNTEPELER, she prepared a scientific article titled “Health Risk Management”, which includes “HFMEA” Health Risk Management methodology adopted by the JCI system, and “Error Types Impact Analysis in Health Services and an Application Example” in which this method is applied in a hospital example. The related article was determined as the cover article in the journal named “SANERC” of Koç University by the editorial board of the journal because it is the first scientific article written in Turkey in this field and published in April 2012.
He worked as an instructor in the Quality Journey in Clinical Biochemistry Laboratories and Preparation for Accreditation Course organized by TC Çukurova University and Turkish Society of Clinical Biochemistry Specialists with the topic “Laboratory practices; J.C.I, S.A.S, Medical Laboratories Regulation, ISO 15189: 2012, evaluation, comparative evaluations with examples”. He gave trainings in the field of legislation in the promotion trainings of the Ministry of Health. He served as a trainer with the subject of “Facility Security and Legal Aspects” at the Workshop on Health Law Perspective in Health Quality Standards organized by the Northern Hospitals Union of the Ministry of Health.
İsmail CARAN is a full member of the Occupational Health and Safety Committee and Disaster Committee of the Chamber of Civil Engineers. Mr. CARAN is a Class C Occupational Health and Safety Specialist who has been involved in activities to raise earthquake awareness in social community projects. CARAN continues to work as a Consultant and Trainer at YÖNDES.
Tevfik ARPACI
Management Consultant [email protected]
Born in 1967, M. Tevfik ARPACI graduated from Ankara University, Department of Food Engineering. He also completed Ankara University Faculty of Political Sciences “Business Management Program for Engineers”.
Mr. ARPACI worked as a Manager in Sales, Marketing and Quality Management Departments in national and international companies such as Sofra Catering, KÖYTUR Ege Entegre, GlaxoSmithKline, Akzo Nobel Organon Teknika, Tokra Medikal, Tepe Grup Antepe, and also worked as a Consultant in Altınyayla Municipality for 3 years. Since 2015, he has been working as a Class A Occupational Safety Specialist at Metropolitan Municipality İZBELCOM A.Ş. and as a lecturer at Izmir University of Economics.
ARPACI, who has also been actively involved in corporate projects, has worked as Project Coordinator in TUBITAK supported “Fully Automatic Coagulation Device Manufacturing”, “Modular System Coagulation Device Manufacturing”, “Design of a Product Providing Improvement of Coagulation Devices and Ensuring Continuity in Manufacturing” projects and Development Agency supported “Design of a Product Providing Improvement of Coagulation Devices and Ensuring Continuity in Manufacturing Project”.
M. Tevfik ARPACI has been working as a Consultant and Trainer at YÖNDES since 2010 on Sales Techniques / Communication Trainings, ISO 13485 Quality Management System for Medical Devices, ISO 15189 Quality Management System in Medical Laboratories, ISO 9001 / ISO 22000 / ISO 14001.
Uğur ÇELİKKAYALI
Technical Advisor [email protected]
Born in 1970, Uğur Çelikkayalı graduated from Dokuz Eylül University, Department of Mining Engineering in 1994. After graduation, he gained experience in the textile industry as a Planning Officer and Customer Representative. In 1995, Mr. Çelikkayalı started working as a Production Engineer at Çimentaş Gazbeton in Izmir and became Production Supervisor in 2001 and continued his duty after the company name was changed to AKG Gazbeton in 2002. In 2003, Mr. Çelikkayalı became Production Manager and in 2012 he was promoted to Assistant General Manager in charge of Technical Affairs.
Throughout his career, Çelikkayalı has been involved in all processes of the Production Unit from the lowest engineering level onwards. In 2010, he was responsible and authorized for the world’s largest aerated concrete factory from the project design phase until its commissioning. In 2012, Mr. Çelikkayalı continued his duty as Assistant General Manager responsible for all technical units of AKG Gazbeton’s Izmir, Kırıkkale and Çorlu Plants. In addition to the Production Unit, he managed more than 300 personnel, including managers, with the Maintenance, Planning, Laboratory, Quality, Occupational Health and Safety, Environment, Stock-Shipment Units reporting to him.
He provided direct support and trainings by mentoring technical staff, and ensured the establishment of an Integrated Management System in a 3-facility structure, enabling the enterprises to be managed remotely in accordance with Quality, Environment and Occupational Health and Safety Standards.
Çelikkayalı managed the technical studies that achieved minimum values in the unit consumption of the sector within the scope of energy saving.
Working directly with the company’s R&D Center as a Senior Manager, Uğur Çelikkayalı has been the R&D Center Manager for the last year. During this period, he supported the introduction of new products to the sector by managing the productization processes of innovative products and effectively continued patent studies. He also led the teams in projects such as Horizon 2020 and ensured that the company took part in these projects.
Çelikkayalı played an active role in determining strategic routes through his active role in the company’s Steering Committee. He represented the company in Turkey and abroad, liaising with key players in the sector.
In addition to important projects such as capacity increases, in 2012, as Project Manager, Çelikkayalı commissioned the world’s largest aerated concrete factory on a single line with a capacity of 622,000m3/year. Çelikkayalı, who also conducted feasibility studies for the organization’s investments in different production areas besides aerated concrete, provided information to the Board of Directors on critical investments.
He has worked with universities and many research institutions, participated in projects and workshops, and continued Industry-University collaborative support projects.
Çelikkayalı has established new foundations in information management, ensuring that the integrated software of units such as Financial Affairs, IT, Production and Purchasing is built, and has created algorithms for fast and reliable product-based cost breakdowns.
He has worked on business development and projects with institutions and non-governmental organizations such as TÜBİTAK, TÜSİAD, EBSO, İMSAD, TGÜB.
In 2015, “Water Efficiency in Industry” was presented at the Sustainable Production Symposium organized in cooperation with the Ministry of Science, Industry and Technology, Dokuz Eylül University and EBSO; in 2016, “Aerated Concrete Sustainability Studies” was presented on behalf of TGÜB at the SBE16 ISTANBUL-Sustainable Built Environment Conference organized for the first time in Turkey with the organization of IMSAD; and in 2017, “Carbon Footprint” project presentations were made within the scope of Environmental Working Group Activities.
Within the scope of the projects he led, he was awarded the KALDER “Successful Team of the Year Award” in 2005 and the “Commercialization Potential Award” in the TÜSİAD Industry Digital Transformation Project in 2019.
Uğur Çelikkayalı, with 23.5 years of experience and knowledge, has been working as a Technical Consultant at Yöndes since 2019.
Ayşe ESMERER
Management Consultant [email protected]
Born in 1960, Ayşe ESMERER graduated from Marmara University Press and Publication School.
Marketing Assistant at WYETH LABORATUARLARI A.Ş. between 1985 and 1988, Personnel Assistant and then Personnel Manager at Philip Morris, Human Resources Department between 1991 and 1995, Human Resources Manager at Pepsi Cola Servis ve Dağıtım A.Ş. between 1995 and 1998, Human Resources Group Manager at Yapı Kredi Kart Hizmetleri A.Ş. between 1998 and 2000, Human Resources Consultant at PDR Özel Eğitim ve Danışmanlık Ltd. Şti. between 2001 and 2003, Human Resources Consultant at PHAROS Human Resources Consultancy Ltd. between 2003 and 2005, Human Resources Consultant at ANTAL INTERNATIONAL Turkey between 2005 and 2006, Human Resources Management and Restructuring Project Consultant at NETMAK Metal Machinery Industry and Trade Ltd. between 2008 and 2010.
Ayşe ESMERER has been working as a consultant and trainer at YÖNDES since 2003.
Selin AY
Training and Project Specialist [email protected]
Born in 1989, Selin AY graduated from Dokuz Eylül University, Faculty of Engineering, Department of Geological Engineering in 2013.
She continues her education at Dokuz Eylül University, Institute of Natural Sciences, Department of Geological Engineering, Applied Geology Master Program. During her graduate education, she has worked on fault mapping studies, fault-excavation studies, identification of faults with the potential to produce destructive earthquakes and the preparation of settlement suitability maps and has taken part in various Scientific Research Projects. Selin AY, who participated in national and international seminars as a speaker and participant, made her first publication in 2014. As of 2018, she has been working on the TUBITAK Scientific Research Project titled “Paleoseismology of Resistant Faults Passing through the Settlement Areas of Izmir Province” under the direction of Prof. Dr. Hasan Sözbilir.
He started his career as an Occupational Safety Specialist and worked in many sectors such as chemistry, metal, packaging, automotive and food.
Selin Ay continues to work as Training and Project Specialist at YÖNDES.
Nesrin SERIN
Chairman of the Advisory Board [email protected]
Born in 1968, Nesrin SERİN completed her undergraduate and graduate studies at Gazi University, Faculty of Engineering and Architecture, Department of Industrial Engineering. She worked as a research assistant at Erciyes University, Institute of Science and Technology in 1991-1992 and as an expert at TSE in 1992-1993.
Nesrin SERİN, who took the first step in her innovation and entrepreneurship-oriented career plan by establishing YÖNDES Management Consultancy in 1993, has aimed to achieve outputs that create added value by including “Innovation” processes in all her work as a consultant and trainer in the fields of Process Management, Change Management, Strategic Planning, Project Management, Risk Management, Entrepreneurship, Entrepreneurship Mentoring, Operations Management, Management Systems during the 22-year journey of YÖNDES, where she has served as the Chairman of the Advisory Board since 2004.
In 1998, she founded USB National System Certification, which has an important place in Turkey with its national and international accreditations and representations in the field of conformity assessment, and she is still the General Manager as a company partner. Nesrin SERİN is also ISO 9001, ISO 14001, OHSAS 18001, ISO 22000, ISO 27001 Lead Auditor and Lead Auditor Trainer.
Nesrin SERİN has been active in non-governmental organizations and holds the following positions: Chairperson of the Board of Directors of HABITAT Development and Governance Association Izmir Branch, Vice Chairperson of the Board of Directors of UDDER Conformity Assessment Association, and was a member of the previous Boards of Directors of TÜGİAD and İZSİAD.
Ali İhsan ERTOK
Advisory Board Member
He graduated from Izmir Atatürk High School (1982-1986), London International College (1986-1988), Henley Management College (1988-1989), Coventry University (1989-1992) and received his Electrical and Electronics Engineering degree. Mr. Ertok was Technical Service Supervisor at Ege Porcan Ltd. Şti. between 1993-1996, Founding Partner at Mikrokod Bilgisayar Ltd. Şti. between 1996-1998 and founded Datakod Computer Controlled Automatic Identification Systems in Izmir in 1998.
Datakod serves all over Turkey with over 30 trained personnel, over 20 dealers and offices in Istanbul, Izmir and TRNC. Since its establishment, projects have been carried out with many national and international companies throughout Turkey. Thanks to its dynamic and energetic structure; Datakod, which attaches importance to R&D studies in order to keep up with the developing technologies and not to fall behind, moved its software team to the technopark established in Izmir Institute of Technology in 2005. With this development, it also has the distinction of being one of the first companies to start operations in the Technopark. Datakod’s project called Datakod.Net Plus was supported by Tübitak and completed in 2007. The software, which is a product of university and industry cooperation, was completed with the contribution of Ege and Dokuz Eylül Universities’ Computer Engineering Departments and the support of trained personnel. All the training needed during development was provided by these universities.
Ali İhsan ERTOK is the founder and General Manager of Datakod and a member of YÖNDES Advisory Board.
Cemal BOZKURT
Advisory Board Member
Born in 1960, Cemal BOZKURT graduated from Istanbul Technical University as Mathematical Engineer in 1982 and worked as a software engineer, system programmer, system analyst in the field of information systems and worked as a manager at various levels. He has taught computer programming courses for many years, and in the meantime, he has written 2 books that are recommended as auxiliary textbooks in related departments of universities.
Deciding to continue his career in the field of “Management Systems”, he completed his Master’s Degree in Total Quality Management at Izmir Dokuz Eylül University Institute of Social Sciences and received the title of Total Quality Management Science Specialist.
He is also Pillar Management Associates – IPC / RABQSA certified Quality Management System Lead Auditor, OHSAS 18001 Occupational Health and Safety Lead Auditor and Ericson Institute Certified NLP Practitioner.
Oak Training Ltd. in Waterford, Ireland, which operates worldwide in the field of adult training, has licensed and translated 52 Corporate performance improvement, personal development and management skills development trainings.
Combining his academic knowledge with his experience in the application fields, he provides training and seminars in many parts of Turkey with the content he has created, and provides management systems consultancy. He has many national and international awards.
Cemal BOZKURT is the founder of Peren Training and Management Consultancy (www.cemalbozkurt.com), YÖNDES’ solution partner for training services since 2008 and also a member of YÖNDES Advisory Board.
Musa YÖRÜK
Advisory Board Member
Born in 1970, Musa YÖRÜK graduated from Karadeniz Technical University, Faculty of Economics and Administrative Sciences, Department of Economics in 1993. After graduation, he started his professional career as a Sales Executive at Coca-Cola in 1995. Following this experience, he joined Kaplamin Ambalaj as Sales Responsible and continued his career as Sales and Marketing Manager. After twelve years of experience in the packaging sector, YÖRÜK, who placed it in his career plan to take part in the sector as an entrepreneur, founded Atamay Ambalaj in 2010.
During her career, she received trainings on Finance for Non-Financiers, Sales and Marketing, Negotiation Techniques, Train the Trainer and Time Management from expert trainers and participated in seminars on these topics. YÖRÜK continues to work on Cash Flow Management, Sales Team Training and Management, Sales Budgeting and Sales Pricing.
Musa YÖRÜK is the founder and General Manager of Atamay Ambalaj and a member of YÖNDES Advisory Board.
Selami Güven ANTAL
Advisory Board Member
After graduating from Istanbul Technical University, Department of Industrial Engineering in 1985, Selami Güven ANTAL completed his Master’s Degree in Business Management at Doğuş University.
Between 1986 and 1989, he worked as Maintenance Planning Engineer and Production Engineer at NASAŞ Aluminum Plants, between 1989 and 2010 as Planning Engineer, R&D Chief, Quality Manager at Assan Demir ve Sac San A.Ş. Aluminum Plants and between 2007 and 2010 as Quality Manager and TPM Coordinator at Assan Alüminyum A.Ş. Tuzla and Dilovası Plants. Selami Güven ANTAL, who has been the National Quality Award Assessor and Chief Assessor of organizations operating in the fields of Automotive, Chemistry, Metal, Health, Construction, Non-Governmental Organizations and Education in the private and public sectors for the past ten years, is a European EFQM Assessor and holds the title of EOQ (European Organization For Quality) Quality Auditor. In 2003, Selami Güven ANTAL coordinated the National Quality Award and in 2009 he received the TPM Award from Japan – JIPM and in 2010 he received the TPM Award from Japan.
Selami Güven ANTAL continues to work on Resource Planning, Inventory Management, Management Systems (ISO 9001, ISO 14001, OHSAS 18001, ISO 16949), TQM (Total Quality Management), Customer Satisfaction, Strategic Planning, 5S, TPM (Total Productivity Management), EFQM Excellence Model, BSC (Balanced Scorecard / QPR), Maki Gami Process Management.
Selami Güven ANTAL is the co-founder of GRUPAS and a member of YÖNDES Advisory Board.
Haşmet Fevzi ÇAKMAK
Advisory Board Member
Haşmet Fevzi Çakmak graduated from Istanbul Technical University. He is a CMC Certified Management Consultant. CMC is an internationally recognized Management Consultancy Certificate (Certified Management Consultant) issued by ICMCI (The International Council of Management Consulting Institutes).
Haşmet Fevzi Çakmak has worked professionally in the public and private sectors for 14 years at various management levels from engineering to General Management. He has more than 20 years of consultancy and training experience.
Before ISO 9001, he prepared and published the Quality Management Handbook, which can be considered one of the first in our country, covering the quality management system. He had the opportunity to train himself in the field of consultancy and training at YGM – Management Development Center, one of Turkey’s first consultancy firms, and provided consultancy services in the establishment of quality systems of various factories, and gave trainings on Quality Circles, Statistical Process Control, etc.
Between 1994 and 1997, he gave more than 100 seminars and various quality-related trainings with more than 2000 participants in KALDER, the Quality Association.
Founded in 1994, he is the founder and managing partner of Quality System Consulting company. He has taken part in more than a hundred quality management projects in his work within Quality System Consulting. He has organized more than 600 training events with around 12000 participants. He has participated in audits as a certification auditor in certification bodies.
He has published books, notes and papers on quality management and aluminum related topics and continues similar studies. He is a senior member of ASQ (American Society for Quality), a member of Kalder and YDD Management Consultants Association. He served as the Chairman of the Board of Directors of the Management Consultants Association between 2010 and 2012. He is currently a member of the honorary board of YDD. In addition to his previous duties, he was re-elected as ASQ Turkey Councilor for the period 2013-2015.
Quality System Consulting creates added value for individuals, institutions and our country with software, consultancy and training in the fields of management, management systems, management software, Strategy Management, Balanced Scorecard and Corporate Performance Management and Process Management, process analysis, process improvement, process automation.
Haşmet Fevzi Çakmak is the co-founder and General Manager of Quality System Consultancy since 1994 and a member of YÖNDES Advisory Board.