Nesrin Serin

YÖNDES Advisory Board Chair [email protected]

Born in 1968, Nesrin SERİN completed her undergraduate and graduate studies at Gazi University, Faculty of Engineering and Architecture, Department of Industrial Engineering. She worked as a research assistant at Erciyes University, Institute of Science and Technology in 1991-1992 and as an expert at TSE in 1992-1993.

Nesrin SERİN, who took the first step in her innovation and entrepreneurship-oriented career plan by establishing YÖNDES Management Consultancy in 1993, has aimed to achieve outputs that create added value by including “Innovation” processes in all her work as a consultant and trainer in the fields of Process Management, Change Management, Strategic Planning, Project Management, Risk Management, Entrepreneurship, Entrepreneurship Mentoring, Operations Management, Management Systems during the 22-year journey of YÖNDES, where she has served as the Chairman of the Advisory Board since 2004.

In 1998, she founded USB National System Certification, which has an important place in Turkey with its national and international accreditations and representations in the field of conformity assessment, and she is still the General Manager as a company partner. Nesrin SERİN is also ISO 9001, ISO 14001, OHSAS 18001, ISO 22000, ISO 27001 Lead Auditor and Lead Auditor Trainer.

Nesrin SERİN has been active in non-governmental organizations and holds the following positions: Chairperson of the Board of Directors of HABITAT Development and Governance Association Izmir Branch, Vice Chairperson of the Board of Directors of UDDER Conformity Assessment Association, Member of the Board of Directors of TESHİAD, Member of the High Advisory Board of İZSİAD, and was a member of the previous Boards of Directors of TÜGİAD and İZSİAD.

Alpay Onkardeşler

YÖNDES General Manager [email protected]

Born in 1968, Alpay ONKARDEŞLER graduated from Anadolu University, Faculty of Economics and Administrative Sciences, Department of Business Administration in 1992. After his graduation, he worked as Sales and Purchasing Manager at Izkum Pharmaceutical Warehouse, Assistant Accounting and Personnel Manager, Quality and Human Resources Manager and Assistant General Manager at EDAK Pharmacists Cooperative. Since 2013, he has been working as the partner and General Manager of YÖNDES Management Consultancy.

During his career, he gained experience in working as a Project Coordinator in important projects across the country in the field of process and innovation management with leading experts in their fields. In 1996, he led the management systems efforts at EDAK Pharmacists Cooperative, which was the first cooperative in Turkey to receive the ISO 9001 Quality Management System certification. In 2000, he worked on the establishment and activation of the Human Resources Department at EDAK and implemented modern human resources practices.

Between 2000 and 2002, under the consultancy of Prof. Dr. İbrahim Kavrakoğlu, he took part in the project of transition of pharmacist cooperatives to total quality. In 2005-2006, he served as the Project Leader in Turkey in the project of uniformization and improvement of business processes and transition of all structures to the ERP system, covering 25 organizations of other pharmacists’ cooperatives operating in Turkey under the consultancy of Prof. Dr. Arman KIRIM, and created innovation-based business models.

Since 2013, Alpay ONKARDEŞLER, who started his management consultancy activities, has carried out consultancy projects in many sectors such as energy, customs consultancy, logistics, industrial automation, informatics, food.
In his work as a senior manager and management consultant for 20 years within the scope of Project Management, Strategic Planning, Process Management, Human Resources, Corporate Governance, Supply Chain Management, Restructuring, Quality Management, Business Development, he has achieved significant improvements in areas such as market share, profitability, productivity and growth of organizations by acting with the philosophy of “Continuous Innovation”, which he sees as the most fundamental key to sustainable development, competitiveness and quality service understanding.

Alpay ONKARDEŞLER is a founding member and Audit Board Member of Aegean Management Consultants Association.

M.Ismail CARAN

YÖNDES Management Consultant [email protected]

Born in 1957, Mehmet İsmail CARAN graduated from the Civil Engineering Department of the Turkish Military Academy. He completed his master’s degree at Dokuz Eylül University Institute of Health Sciences, Department of Quality in Health (USA) in 2011.

İsmail CARAN is the lead auditor for ISO 9001, ISO 14001, OHSAS 18001, ISO 27001, ISO 15189, ISO 13485 systems, in addition to his consultancy projects.

In addition to nearly 10 years of audits in various sectors, CARAN, which has carried out system management audits that provide added value in 44 various branches and general hospitals in the health sector, continues these audits to private / public organizations in other sectors, especially in the health sector, especially on the basis of Occupational Health and Safety.

CARAN, whose special interest is “FMEA Methodology and Applications in Risk Management” under the title of Risk Management, has provided trainings on risk assessments in all areas. Starting in 2010, during her master’s degree program in Patient and Employee Safety at DEU Department of Health Quality, under the leadership of Assoc. Prof. Dr. Şeyda Seren İNTEPELER, she prepared a scientific article titled “Health Risk Management”, which includes “HFMEA” Health Risk Management methodology adopted by the JCI system, and “Error Types Impact Analysis in Health Services and an Application Example” in which this method is applied in a hospital example. The related article was determined as the cover article in the journal named “SANERC” of Koç University by the editorial board of the journal because it is the first scientific article written in Turkey in this field and published in April 2012.

He worked as an instructor in the Quality Journey in Clinical Biochemistry Laboratories and Preparation for Accreditation Course organized by TC Çukurova University and Turkish Society of Clinical Biochemistry Specialists with the topic “Laboratory practices; J.C.I, S.A.S, Medical Laboratories Regulation, ISO 15189: 2012, evaluation, comparative evaluations with examples”. He gave trainings in the field of legislation in the promotion trainings of the Ministry of Health. He served as a trainer with the subject of “Facility Security and Legal Aspects” at the Workshop on Health Law Perspective in Health Quality Standards organized by the Northern Hospitals Union of the Ministry of Health.

İsmail CARAN is a full member of the Occupational Health and Safety Committee and Disaster Committee of the Chamber of Civil Engineers. Mr. CARAN is a Class C Occupational Health and Safety Specialist and is involved in social community projects to raise earthquake awareness.