Purpose of the Training
To inform the participants about the definitions of quality and quality management principles and to inform the participants about how to follow a path during the establishment of a Quality Management System in their companies and how to establish a unique system for their companies.

Duration of Training
2 Days / 16 Hours

Education Content
Quality Definition and History
General Quality Concepts
Introduction of Quality Systems and ISO 9001 Standard
Explanation and Interpretation of Standard Clauses
System Protection and Development
Practical Explanation of Quality System Documentation
ISO 9001 Certification Process
The trainings will be hands-on and discussion based with the participants on various case studies and problems. The trainings will be supported by group work.

Target Audience
Managers to Ensure the Effective Establishment and Implementation of the Quality Management System

Purpose of the Training
To inform the participants about internal audit techniques and process-based quality system auditing according to ISO 9001 Quality Management System Standard and to train auditors who understand the audit requirements and can perform audits effectively.

Duration of Training
2 Days / 16 Hours

Education Content
Development and Basic Requirements of ISO 9001 Standard
What is Auditing? Why is it Applied?
Benefits of Quality Audits
Introduction of ISO 19011 Standard
Process Based Quality System Audit
Audit Planning, Implementation and Reporting
Duties and Responsibilities of Auditors
Characteristics of Auditors and Audit Techniques
Follow-up Inspections
Communication in Audit

Target Audience
Managers, Internal Auditor Candidates to Ensure the Effective Establishment and Implementation of the Quality Management System.

Purpose of the Training
Sharing various techniques and tools with the participants in order to monitor not only the conformity but also the process management and continuous improvement of the Quality Management Systems being implemented in the organizations

Duration of Training
1 Day / 8 Hours

Education Content
Process Approach
Process Audit Planning with Examples
Audit by Process Approach
Audit Turtle Diagram (Process Steps and Their Relationships with Each Other)
Process Approach Auditing with Examples, Questions and Followed Paths
Example Scenarios

Target Audience
Managers to Ensure the Effective Establishment and Implementation of Management Systems, Professionals, Auditors and Auditor Candidates, Consultants who want to improve their Management Systems with Process Based Audit Method

Purpose of the Training
To introduce the tools and methods of Quality Management to the participants with practical examples, to enable them to evaluate and manage the Quality Management System more effectively and efficiently by enabling them to apply the tools and methods of Quality Management

Duration of Training
2 Days /16 Hours

Education Content
Building Blocks of Quality Management
Total Quality Management
Management Responsibility
Management by Objectives
Employee Engagement
Customer / Supplier Relations
Process Management – Process Performance
Customer Satisfaction
Continuous Improvement Process
Quality Management Tools and Methods
Decision Making Process
Creative Tools
7 Vehicle
7 New Vehicles
Quality Function Deployment (QFD)
Failure-Methods-Effect-Analysis (FMEA)
Poka Yoke
Benchmarking

Target Audience
Senior Managers who want to periodically improve their company with special tools and methods, Managers who establish a system according to the QMS Standard and want to improve this system with appropriate methods and tools, Employees Responsible for Other Standards Applied in the Company